Best service with a central knowledge pool
With around 2000 employees the company regiocom operates one of the largest service centres – specialized for energy suppliers.
In addition to the outstanding training of their employees, the company also places a lot of importance on optimal processes and modern technology. Therefor they decided to implement a Knowledge Management System from Resolto.
An individual solution was developed and now offers excellent services under the name rcKMS. The employees can see up-to-date information that is important for their incoming inquiries. In doing so the sensitivity for the protected and differentiated access to the information is of highest importance.